Here's how it all started:
ATT took over Bellsouth, hence, they took over me. It was okay until last weekend when they decided to let Yahoo run their server email site. That's when the trouble began. On Sat, I went to sign in to ATT, instead of my email, I got directed to Yahoo where I had to sign in. Then off to a Yahoo news page.Huh? Where's my email?
Had to search around that page to find the itsy, bitsy "mail" link and click it. It took me to yet another Yahoo sign in where I had to put in my password -again. Finally, it took me back to where I started - where I had to sign in, once again, to ATT's email site.
Gone was the easy old Bellsouth format, now I was forced to see more danged Yahoo news. (What morons thought that this would be "new and improved" and appreciated by their users???) Later, I discovered that using one of my other email names would let me use the site just like in the good old days. Whoopee.
On Monday, the Yahoo wizards took all my contact addresses away - I don't know where that went, but it didn't matter, because now I was getting none of the emails sent to me. I know this because I have a couple of Google groups and could see the emails from there. That was the last straw.
So, on Monday, I signed up for Mediacom cable. I was so happy! I was going to rid my life of the ATT/Yahoo rigamarole, get faster downloads and get back to enjoying life.
On Monday afternoon, Gabrielle, from Mediacom, called to set me up a time to get all hooked up. I told her I never had cable and that my house would have to be wired and the wire run through the attic. She assured me that all was well and set up my cable guys for Thursday.
On Thursday, the mattress/futon people (Who were supposed to come on Tuesday, but didn't because the arms to the futon didn't come in and they had to go all the way to Baton Rouge to get it ) finally came, as well as the Home Of Grace guy to pick up the old sleeper sofa AND the cable guys - naturally, they all came at the same time.
The two Larrys from Mediacom looked at my TV hookup and the computer hookup and said "You aren't wired for cable". DUH! Yes, I said, I told the woman on the phone I never had cable and would need to be wired. According to their worksheet, my house was wired and all they had to do was hook it up.
"You have to hire a contractor", they said.
"Where do I get this contractor?". They gave me a number. They left. I called. A fella named Jason said he'd come on Friday. He did.
Other than being afraid he was going to have a heart attack in my attic for all the huffing and puffing he was doing, he has been the only one, so far, that has done his job. Good for you, Jason!
[Oh, by the way, did I tell you I also have crappy HD reception on the TV which was another reason for getting cable? With my antenna, I got all the local stations - 5,10 and 15 - and a station over in Florida. With the converter box hooked up to the antenna, I got the Florida station, a station in Mississippi, but only got local stations 5 (CBS) and 10 (FOX) - no 15 (NBC).
I bought a HD antenna. Now I got Fl, MS and local stations 5 and 15 - no 10.
After Jason got through crashing about in the attic, I now get FL, MS and local stations 10 and 15 - no 5. ]
Jason finishes his job and tells me to call Mediacom and tell them the house is wired, but they will need to run the line from the pole to my house. I call and tell them exactly that. They will come on Monday. Yea!
On Monday, two Larrys show up and look at the wiring and say "You don't have a "thing-a-ma-gig" connection and there is no line from the pole". DUH!
I say "That's what you are suppose to be doing". Oh, they don't have that kind of connection on their truck, so they'll have to come back tomorrow.
I go inside and call Mediacom customer service. I tell Brandy that I don't even have cable yet and I already have a complaint. Brandy tells me she'll take $20 off my bill.
Well, it's tomorrow and I've seen neither hide nor hair of the Larrys. I'm gonna go call again.
Wed, Jan 14th Update: I called and got Linda on Tuesday. She said there was a note about sending a bucket truck, but no date nor time listed. She would find out and call me.
It's Wed and I haven't heard from Linda. I call Linda and she tells me they are scheduled to come today between 1 and 5 PM. I tell her that's interesting since no one bothered to call and tell me AND since I was supposed to go after noon and pick up some things down in Theodore.What if I hadn't called and had left??
Now, I have to call the Theodore lady and rescheduled her for tomorrow morning and I wait not-so-patiently for the Mediacom folks to see what's going to happen now.
Stay tuned.....
UPDATE TO THE UPDATE: Hooray! The guy came to run the line to the house. He did not arrive in a bucket truck, he came in a van with a ladder and a pole. He finally got it all connected, came inside and connected the TV , gave me the remote - no written directions (You've got to know that those of us of a certain age NEED written directions!). Yes, I managed to get it frozen on one station, had to call a friend who has Mediacom and find out what I did - accidentally punched the video button and should have had it on cable.
He gave me the new modem, I hooked it up according to his directions, but I had to run off to my dog agility class and left the signing up for this morning.
It's morning (Jan 15) and I happily anticipated my super high speed connection so I could zip around the internet. No sign up stuff came up, in fact, all I got was an error message that said it couldn't find my opening page. Hmmm, Checked the computer and saw that I did have a connection. Thought I'd better call Mediacom. Guess what? They are sorry, but there is an internet outage in my area. UN-FREAKING-BELIEVABLE!
Update: Jan 16. There was no outage, only me! Today another tech came and after trying EIGHT different modems, he finally got me connected to the internet. Wahoo!
No comments:
Post a Comment